Refund policy

Endless Bows and Crafts LLC - Return & Exchange Policy

At Endless Bows and Crafts LLC, we strive to provide high-quality, handmade bows, crafts, and accessories that bring joy to our customers. We want you to be completely satisfied with your purchase, but if for any reason you’re not, we are here to help with returns and exchanges.

Please read through our Return & Exchange Policy below to ensure a smooth experience.

1. Return Eligibility

We accept returns under the following conditions:

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving the order. We will offer a full refund or replacement based on the issue.
Incorrect Orders: If you receive an incorrect item that does not match your order, please notify us within 7 days of delivery for a resolution.
Change of Mind: We do not typically accept returns for "change of mind" on custom or personalized items. However, if you are unsatisfied with your non-custom item (such as ready-made bows or accessories), you may be eligible for a return or exchange if it is in new, unused condition.

2. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

Contact Us: Reach out to our customer service team via email at endlessbowsandcraftsllc@gmail.com or via phone at (551) 318 - 4781. Include your order number, a description of the issue, and any relevant photos (if applicable).
Approval: Once we review your request, we will provide instructions on how to return the item and issue a return authorization if necessary.
Return Shipping:
- For returns of damaged, defective, or incorrect items, we will cover the return shipping costs.
- For "change of mind" returns, customers are responsible for the return shipping. Please use a trackable shipping service or purchase shipping insurance as we are not responsible for lost returns.
Condition of Returns: All items must be returned in their original condition (unused, unworn, and with all original packaging and tags) to be eligible for a refund or exchange.
Processing: Once we receive your returned item, we will process your refund or exchange. Please allow up to 10 business days for your return to be processed. Refunds will be issued to the original payment method.

3. Non-Returnable Items

Certain items are non-returnable and non-exchangeable, including:

Custom or Personalized Orders: These are made to your specific request and cannot be returned unless they are damaged or defective.
Final Sale Items: Any items marked as final sale or clearance cannot be returned or exchanged.
Used or Worn Items: Items that have been worn, washed, or used cannot be returned unless they are defective.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 7-10 business days.

Please note: Shipping fees are non-refundable.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us as soon as possible. We will do our best to accommodate exchanges based on product availability.

If you are exchanging for a higher-priced item, we will invoice you for the price difference.
If the exchange is for a lower-priced item, we will issue a refund for the difference once the original item is returned.

6. Cancellations

If you wish to cancel your order, please notify us within 24 hours of placing the order. Once an item is shipped, it can no longer be canceled, but you may be eligible for a return once it arrives.

7. Contact Us

If you have any questions or need assistance, feel free to contact us:

Email: endlessbowsandcraftsllc@gmail.com
Phone: 551 - 318 - 4781
Website: www.endlessbowsandcraftsllc.com
Social Media: @endlessbowsandcrafts

Thank you for shopping with Endless Bows and Crafts LLC. We appreciate your business and are committed to ensuring your satisfaction.